At Elovara Goods LLC, we want customers to be satisfied with their purchases. Because we sell women’s lingerie and sleepwear, certain products are subject to additional hygiene-related return restrictions.

1. Return Period

Customers may request a return within 30 calendar days of delivery.

To be eligible for a return, the item must:

• Be unused and unworn
• Be unwashed
• Be in original condition
• Have all original tags attached, where applicable
• Include original packaging when reasonably available
• Not show signs of use, stains, odors, makeup, deodorant, or other contamination

2. Hygiene Restrictions

For health and hygiene reasons, we cannot accept returns of intimate apparel that has been worn, washed, or otherwise used.

Returns may also be refused if the product has:

• Been worn
• Been washed
• Been damaged by the customer
• Had hygiene liners or protective seals removed, where applicable
• Been exposed to makeup, perfume, deodorant, body oils, stains, or odors
• Been altered or otherwise rendered unsuitable for resale

These restrictions are intended to protect the health and hygiene of our customers.

3. Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging when applicable

If the issue is confirmed to be our error or a product defect, we may provide a replacement, replacement shipment, or refund as appropriate.

4. Non-Quality Returns

For eligible returns that are not related to a product defect or fulfillment error, the customer may be responsible for return shipping costs.

The original shipping charge, if any, may be non-refundable unless the return is caused by our error or a defective product.

5. Return Authorization

Customers should contact us before sending an item back.

Please do not send merchandise to the company address without receiving return instructions.

Unauthorized returns may experience delays in processing.

6. Refund Processing

Once an eligible returned item has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method within 3–5 business days after the return has been approved.

The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

7. Sale and Promotional Items

Unless otherwise stated on the product page or during checkout, sale and promotional items are subject to the same return requirements described in this policy.

Items identified as final sale are not eligible for return except where required by applicable law.

8. Exchanges

If an exchange is available for a particular product, customers should contact us before returning the item.

Availability of replacement sizes, colors, or styles is not guaranteed.

9. Contact Us

For return and refund questions:

Elovara Goods LLC
1142 E CORNELL AVE, FRESNO, CA 93704
Email: crissy@elovaragoods.com
Phone: +1 5596950702