What products does Elovara Goods sell?
Elovara Goods specializes in women’s lingerie, sleepwear, and related apparel designed for comfort, relaxation, and everyday wear.
Where do you ship?
We currently ship within the United States.
How long does order processing take?
Orders are generally processed within 1 business day after payment confirmation.
How long does shipping take?
Standard delivery generally takes approximately 3–7 business days after the order has been processed and shipped.
Which shipping carriers do you use?
Depending on the order and destination, we may use USPS, UPS, or FedEx.
Will I receive tracking information?
When tracking information is available, it will generally be provided to the email address associated with your order.
Can I change my shipping address after placing an order?
If your order has not yet shipped, contact us as soon as possible. We will try to update the address before shipment, but address changes cannot be guaranteed.
What is your return period?
Eligible products may generally be returned within 30 days of delivery.
Can I return worn lingerie?
For hygiene and health reasons, intimate apparel that has been worn, washed, stained, or otherwise used may not be eligible for return.
What if I receive a damaged or incorrect item?
Please contact us promptly at crissy@elovaragoods.com and provide your order number and photographs when appropriate. We will review the issue and determine an appropriate solution.
How long does a refund take?
After an approved return has been processed, refunds are generally processed within 3 business days. Your bank or payment provider may require additional time to post the funds.
Are purchases subscriptions?
No. Products sold through Elovara Goods are one-time purchases. We do not automatically enroll customers in recurring subscriptions or recurring charges.
How can I contact Elovara Goods?
You can contact us by email or phone:
Email: crissy@elovaragoods.com
Phone: +1 5596950702
We aim to respond to customer inquiries within 1–2 business days.