At Elovara Goods, we want you to be satisfied with your purchase. Please review the following policy before requesting a return.
1. Return Period
Eligible items may generally be returned within 30 days of delivery.
To qualify for a return, the item must meet all applicable return requirements described below.
2. Return Conditions
Returned products must generally be:
Unworn;
Unused;
Unwashed;
Free from stains, odors, makeup, or other signs of use;
In original and resalable condition;
Returned with original tags, where applicable;
Returned with original packaging, where applicable.
For hygiene and health reasons, certain intimate apparel products may not be eligible for return once opened, worn, washed, or otherwise used.
3. Non-Returnable Items
For hygiene reasons, we may not accept returns of intimate apparel that has been worn, washed, soiled, damaged, or otherwise used.
Items that are not in original resalable condition may also be refused.
Customized or personalized products, if offered, may be subject to separate return restrictions.
4. Damaged or Incorrect Items
If you receive an item that is defective, damaged, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
Order number;
Description of the issue;
Photographs of the product and packaging when applicable.
We will review the issue and determine an appropriate resolution, which may include a replacement or refund.
5. Return Request
Before sending an item back, please contact us at:
crissy@elovaragoods.com
Do not send a return to the company address unless our customer service team has provided return instructions.
6. Return Shipping
For returns based on a change of mind, incorrect size selection, or other customer preference, the customer may be responsible for applicable return shipping costs.
If an item is confirmed to have arrived defective, damaged, or incorrect due to our error, we may provide an appropriate return shipping solution.
7. Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refunds are generally issued to the original payment method.
Please allow approximately 3 business days after refund approval for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.
8. Partial Refunds
If a returned product does not meet the return requirements, we may reject the return or, where appropriate, issue a partial refund.
9. Exchanges
Product exchanges may be available depending on product availability.
If the requested replacement item is unavailable, we may provide another appropriate resolution.
10. Final Sale Items
Products specifically identified as final sale are not eligible for return unless required by applicable law.
11. Contact Us
For return or refund questions, please contact:
Elovara Goods LLC
1142 E Cornell Ave
Fresno, CA 93704
United States
Email: crissy@elovaragoods.com
Phone: +1 5596950702